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Are there any guarantees against defects?
Our products carry a limited lifetime warranty on all manufacturer's defects.VERY IMPORTANT: It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. If there is freight damage you are in no way responsible.
What do I do in case of damage?
| PLEASE INSPECT ALL SHIPPING CONTAINERS BEFORE YOU RECEIVE THE ITEMS FROM THE FREIGHT COMPANY. |
| If you notice any damage to the boxes or packages, please note that damage on the shipping document before signing for the acceptance of the items. Damage to the box, in most cases, does not mean the product itself is damaged. If there is damage to the box it must be determined if the product is damaged as well. You have the right to inspect the product to determine this. If there is damage to the box but the product is fine than no notation is necessary. If the product is damaged the notation that you or the driver makes on the bill of lading must state “Product Damaged” versus “box is damaged” and have the driver initial it. This is very important. |
If there is damage to the outside of the boxes, please make sure it is noted on the delivery receipt! If possible, call Scott at 1-800-771-9330 while the driver is still there. We ask that you do not refuse the shipment unless there is a significant amount of damage to multiple boxes. Once the furniture is in your possession, please open the boxes and inspect the contents within the next 48 hours.
Once you have the product inside your house, it is critical to unpack and check for damage and completeness. This must be done within 48 hours of receipt. No claims (in relation to concealed damage, missing parts, etc.) can be honored unless we are notified within the 48 hours. If a problem is found, we reserve the right to determine the best way to resolve the problem. This may be done by sending out a replacement part, the issuing of a credit, replacing the entire product itself, or simply sending out a touch up pen if applicable. The customer may be asked to provide pictures to best determine the resolution of the problem. Rest assured, we will do our best ot make it right by you.
What if I find hidden damages/defects after opening all the boxes?
If you do find any damaged or defective pieces, please send an email to damage@percentagemarketing.com, attention Scott. Please include digital photos of the damaged piece(s). Our warehouse manager will review your photos and contact you regarding sending replacement pieces or accepting a partial credit. Each incident is handled on a case-by-case basis, but you can be assured that our goal is to make sure you're pleased with your furniture. Providing personalized and excellent customer service is what makes us stand out from most of our competitors.
 We have taken extra precautions in our shipping process to minimize any chance of product damage. This included placing the products on OVERSIZED pallets and shrink wrapping them. (Click image to enlarge).
In addition, our warranty covers any damage that occurs during normal use. If replacement parts are required after the warranty expires, they will be available for purchase.
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