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How much is shipping?

Shipping is free on all orders of $899 or more. On orders less than $899, standard shipping is always $99. (Due to the increased cost of fuel, our minimum shipping charge & free shipping qualifier amount will soon increase, so place your orders now.)

* SPECIAL NOTE: We are the rare company that will try to deliver anywhere in the contiguous United States, but there is one overriding factor that will prevent us from shipping to a particular destination is freight carrier limitations.  We deal with 12 different freight lines which blanket 99% of the country.  Unfortunately that leaves 1% country that is considered “undeliverable”.   This in most cases is due to the remoteness of the location. 

It is our firm policy not to ship to any location that cannot be serviced directly by our carriers.  The one and only reason for this is our freight damage occurrence for these types of shipments is 10 times our normal rate.  Having a product arrive damaged is a major disappointment and headache for our customer.  We choose not to subject our customers to that process and reserve the right to fully refund the purchase price.  We hope you understand and apologize if your order is the small minority.  

Can I get inside delivery or assembly?

For a guaranteed inside delivery, we do offer a White Glove Delivery option for only $99.99. Click here to read about them. We do not offer any furniture assembly unless the bed is being delivered to a location near our warehouse in Sanford, Florida. This would be a custom quote, and the payment for assembly would be payable in cash directly to the person doing assembly.

How long will it take for my furniture to arrive?

If the items you ordered are in stock, we will process and ship them within 48 hours. Your shipment will ship out of our warehouse in Florida by a national common carrier such as Overnite Transportation. They will contact you when it reaches the local terminal and arrange a delivery time with you. Shipping time is usually 5 - 10 working days depending where you are. If you choose one of our White Glove Delivery options, that may delay your delivery date, depending on the remoteness of your delivery location.

We have a large warehouse facility in order to make sure we always have items in stock, but if any of your items are out of stock, we will contact you via telephone or email. (Click image to enlarge)

Tell me more about your shipping process.

All orders are CURBSIDE delivery and somebody must be there to receive the shipment and sign off on the bill of lading.  The driver will sometimes place the product at your front door or inside your garage, but that is at the driver's discretion and is not a guarantee.  On rare occasions he may ask for your assistance on larger pieces.  This service is provided to you at no additional charge.  Tipping is not expected or required. 

NOTE: Curbside delivery means the product will be offloaded from the truck at the end of your driveway. Keep this in mind if you have a very long driveway. The driver will break down the pallet and unload the individual boxes, so a liftgate service is not necessary. If the freight company contacts you stating that they require a liftgate and that it will be an additional charge, please call Scott or Toni at 1-800-771-9330 and inform them immediately. They will contact the freight company and straighten things out.

People have often asked us about 'inside delivery' service. We have a White Glove Delivery service available if you would like a guaranteed inside delivery. This is a separate charge, and the pricing will be stated in the shopping cart after you've placed all your items there and are ready to proceed with placing the order. While some of our customers opt for and pay us for this service, we have found that tipping the drivers is a more cost effective and efficient method of achieving an 'inside delivery'.  

What do I do when the furniture arrives?

Important - Inspect all boxes closely when the truck arrives (check for damage and piece count).  If there is any damage or shortage, notate it on the bill of lading and have the driver initial it.  Please do this before you sign the bill.  If there are problems please call Scott at 1-800-771-9330 while the truck is still at your house.  If you feel the damage is substantial, then refuse the entire order (but try calling Scott first).  If all damage is documented, then the freight company becomes responsible and a replacement piece can be immediately shipped out (via regular freight delivery service) at no charge to you. 

How is the furniture packaged for shipment?

All products leave here on a custom pallet, protected with wood and cardboard, stretched wrapped and strapped. If the product does not arrive on a pallet, then the freight company has taken the product off the pallet. Please note this on the delivery receipt. If the order is not on the pallet and there is visible damage to the boxes, please call Scott at 1-800-771-9330 while the truck is still at your house.

How will I be able to track my order once it has shipped?  

On the day your order leaves our warehouse, a representative will send you an email informing you that your order has shipped, as well as detailing the name of the freight company, your tracking number, their phone number and what to expect once your order arrives. The freight carrier will contact you directly to arrange delivery.

When can I expect my delivery?

A national freight company will deliver the items during normal business hours (Monday-Friday only). The shipping company should call you at least one day in advance to arrange for a delivery appointment, but it is normally a range of time, not a specific appointment. Instead of waiting for them to call you, you can also call the freight company using the information provided in your shipping notification email. This will often give you more flexibility in arranging the delivery appointment, as well as potentially shaving a day off of the delivery time.

Many of our items are in stock and available for our quick ship program. This means that you can receive delivery on many of our items within 5-10 days. You can cancel an order at any time up until the time it ships (except custom orders).

Are there any guarantees against defects?

Our products carry a limited lifetime warranty on all manufacturer's defects.VERY IMPORTANT: It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. If there is freight damage you are in no way responsible.

Please contact us immediately if you find any damaged items.  Upon notice, we will re-ship the damaged part within 48 hours. If there is a damage issue you must notate it the freight bill at the time of delivery!

We have taken extra precautions in our shipping process to minimize any chance of product damage. This included placing the products on OVERSIZED pallets and shrink wrapping them. (Click image to enlarge).

In addition, our warranty covers any damage that occurs during normal use. If replacement parts are required after the warranty expires, they will be available for purchase.  

If you have any additional questions that we have neglected to answer here, please contact us.

Thank you for visiting our site.